9p99 Terms and Conditions

General Terms and Scope of Agreement

These terms and conditions ("Agreement") form a legally binding agreement between the 9p99 platform and you ("User" or "Member"). By using our services through the 9p99 website, mobile version, or any other digital channel, you are considered to have read, understood, and accepted this Agreement in full.

9p99 is a secure and reliable online gaming platform offering slots, live casino, cricket betting, and various gaming experiences for Bangladeshi users. This Agreement is governed by the laws and regulations applicable in Bangladesh.

These terms and conditions must always be read together with our Privacy Policy and Responsible Gaming Policy. Those policies form an inseparable part of this Agreement.

• These terms apply to all types of gaming services, promotions, and financial transactions.
• 9p99 reserves the right to modify the terms at any time without prior notice.
• Any changes will take effect from the date they are published.
• If you object to any term, stop using the platform immediately.

Account Registration and Eligibility Requirements

To open an account and use services on 9p99, users must meet the following eligibility requirements:

2.1 Accuracy of Personal Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false information may result in immediate account termination, and any pending withdrawals may be forfeited in such cases.

2.2 Single Account

A maximum of one account is permitted per individual, household, device, or IP address. Any attempt to create multiple accounts will result in all accounts being closed and the associated funds being confiscated.

2.3 Password and Security

It is your responsibility to keep your account password and login details completely confidential. Transferring account details to a third party or selling your account is strictly prohibited.

• Provide your correct name, phone number, and email address at the time of registration.
• A copy of your identity document may be required for account verification.
• Withdrawals may be limited until verification is complete.
• If you notice any unusual activity on your account, notify us immediately.

Age Verification and Protection of Minors

9p99 strictly prohibits access to the platform for anyone under the age of 21. This platform is operated exclusively for users aged 21 and above. This is a legal requirement that we uphold with the utmost seriousness.

By registering, you confirm that you are 21 years of age or older. If it is found at any time that a user is below this age limit, that account will be immediately closed and all deposits and winnings may be forfeited.

If you are a guardian and suspect that a minor is accessing 9p99 from your device, please contact us via live chat immediately.

Deposits, Withdrawals and Payment Policy

9p99 handles financial transactions through popular mobile banking methods in Bangladesh. We support bKash, Nagad, Rocket, and Upay for secure and fast payments.

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (for each method).
• Deposited funds must come only from the registered user's own account.
• Deposits from third-party accounts are not accepted.
• Deposit transactions are generally processed instantly.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Withdrawal time: 5–30 minutes (for verified accounts).
• Withdrawals can only be made to the account used for the deposit.
• Withdrawals may be delayed or suspended without proper verification.

4.3 Transaction Verification

For large withdrawal amounts, we may request identity verification. This is to prevent money laundering and ensure the financial security of all users.

Bonuses, Promotions and Wagering Requirements

9p99 offers various bonuses and promotions. Each bonus has its own terms and conditions, which must be read before claiming the bonus.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 15x (you must wager 15 times the total of the deposit and bonus amount).

5.2 Bonus Terms

• Bonuses are for personal use only.
• Withdrawals from bonus funds are not permitted until wagering requirements are completed.
• Wagering must be completed within a specified time limit after claiming the bonus.
• Multiple bonuses cannot be active at the same time.
• If bonus abuse is proven, the account may be closed.

5.3 VIP Loyalty Bonus

Our loyalty program has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits are available at each tier. Users can advance to higher tiers based on their activity. For the specific terms of loyalty bonuses, see the Loyalty Program page.

Gaming Rules and Fair Play Policy

9p99 is committed to ensuring fair play and transparency in all gaming activities. Our platform uses SSL encryption and secure technology.

6.1 Game Outcomes

All game outcomes are determined through Random Number Generator (RNG) technology. No game outcome is predetermined, and each round is conducted completely independently.

6.2 Technical Errors

Any payout made incorrectly due to a technical error will be considered void. In such cases, 9p99 reserves the right to take corrective action.

6.3 Betting Limits

Each game and betting category has its own minimum and maximum bet limits, which are clearly displayed in the game interface.

Prohibited Activities and Anti-Fraud Policy

The following activities are strictly prohibited on the 9p99 platform. If any such activity is detected, the account will be immediately closed:

• Use of any fraudulent software, bots, or automated systems.
• Money laundering or conducting illegal financial activities.
• Abuse of the bonus system or attempts at manipulation.
• Creating multiple accounts to take advantage of bonuses.
• Attempting unauthorized access to another user's account.
• Attempting to breach the platform's security systems.
• Betting on behalf of a third party or proxy gaming.
• Operating an account under a false identity.

If such activities are detected, 9p99 reserves the right to close the relevant account, confiscate funds, and take legal action if necessary.

Account Suspension and Closure Policy

9p99 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• In cases of violation of these terms and conditions.
• On suspicion of fraudulent or deceptive activity.
• Failure to verify identity or provision of false information.
• If the user is proven to be a minor.
• In the case of an account that has been inactive for a long period.

8.1 Closing Your Account Yourself

You can close your account at any time by contacting us via live chat. After submitting an account closure request, any verified balance can be withdrawn, however bonuses with pending wagering requirements will be cancelled.

Privacy and Personal Data Protection

9p99 gives the highest priority to the protection of your personal information. Information collected at the time of registration is used solely for providing services, verifying identity, and meeting legal obligations.

All our data storage and transfer is secured through SSL encryption. Your information is not sold or transferred to third parties, however it may be necessary to provide information to authorities due to legal obligations.

To learn more about data protection, please read our Privacy Policy.

Limitation of Liability and Indemnification Policy

To the maximum extent permitted by applicable law, 9p99 accepts no liability for the following:

• Losses caused by internet disconnection or technical issues.
• Losses caused by third-party actions or service interruptions.
• Unforeseen circumstances (Force Majeure) such as natural disasters, pandemics, or government restrictions.
• Financial losses caused by the user's own negligence.

Participation in gaming activities is entirely at the user's own risk. Always play responsibly and do not bet beyond your means.

Responsible Gaming & Self-Control Measures

9p99 takes responsible gaming very seriously. We believe that gaming should be a source of enjoyment, never a cause of financial or personal distress.

Gambling can be addictive. If you feel your gaming habits are getting out of control, please seek help.

11.1 Self-Control Tools

• Option to set deposit limits.
• Option to temporarily suspend your account for a set period of time.
• Permanent self-exclusion option.
• Reality-check tools that send you reminders while you play.

For more information on responsible gaming, visit our Responsible Gaming page. This page contains detailed self-control guidelines.

Dispute Resolution & Complaints Process

In the event of any dispute or complaint, 9p99 follows a fair and transparent resolution process. We take every member's complaint seriously.

12.1 Filing a Complaint

For any complaint, first contact our 24/7 live chat support. Our support team will communicate with you in Bengali and work to resolve your issue promptly.

12.2 Email Complaint

For written complaints, send an email to [email protected]. Please include a detailed description of the complaint, your account information, and details of the relevant transaction.

12.3 Resolution Timeframe

• General complaints: initial response within a maximum of 48 hours.
• Complex financial disputes: targeted resolution within 5–7 business days.
• Our decision will be considered final; however, you retain the right to pursue legal remedies.