🛡️ Safe and Responsible Gaming

Responsible Gaming at 9p99

Know your limits — 9p99 stands by you to ensure a safe and balanced gaming experience so that playing always remains enjoyable.

Why is responsible gaming important?

9p99 believes online gaming should be a source of fun and entertainment — not stress or financial hardship. Responsible gaming means playing with full control over your time and money, and having the courage to seek help when needed.

Millions of people in Bangladesh enjoy online gaming for entertainment. However, gaming habits can sometimes spiral out of control. 9p99 is committed to preventing that situation. Our platform offers a range of tools and measures to give you a balanced and enjoyable gaming experience.

Important reminder: Gambling is a form of entertainment — not a source of income. Avoid placing more bets to recover losses. Never bet more than you can afford.

21+

For adults only

To play at 9p99, you must be 21 years of age or older. This is a legal requirement and our firm commitment to protecting minors.

Age limit policy

9p99 strictly follows a 21+ age policy. Every user must verify their age at registration. We may request identity documents for account verification at any time.

1 Age verification is mandatory at registration — providing false information is prohibited.
2 Do not share your account details with anyone else, especially minors.
3 Keep your device password protected so that children or teenagers cannot gain access.
4 Allowing a minor to use a gaming account is a direct violation of our terms and conditions.

Our protection tools

9p99 helps you stay in control of your gaming habits through these powerful tools.

Deposit Limit

Set a cap on how much money you can deposit per day, per week, or per month. Once a limit is lowered, it takes effect immediately; raising it requires a 24-hour wait.

Time-Out Feature

If you feel you need a break, temporarily close your account for anywhere from 24 hours to 30 days. Logging in or placing bets is not possible during this period.

Self-Exclusion

If you need a long-term break, self-exclude for 6 months, 1 year, or permanently. No promotional emails will be sent during the exclusion period either.

Gaming History Review

View your complete betting and transaction history at any time. Understanding your own gaming patterns is the first step toward responsible gaming.

24/7 Bangla Support

For any issue, our live chat support team is available around the clock in Bengali. Never hesitate to reach out for help.

Betting Limit

Decide in advance how much you will bet in each session. A betting limit helps you stay calm and enjoy the experience.

Recognise the signs of problem gambling

Gaming addiction develops gradually. Be alert if you notice the following signs, and seek help if needed:

⚠ Developing a tendency to keep betting in order to recover losses.
⚠ Prioritising gaming over family, friends, or work.
⚠ Spending money from essential expenses or savings on gaming.
⚠ Feeling restless or irritable when unable to stop playing.
⚠ Hiding your gaming habits and spending from loved ones.
⚠ Using gaming to cope with stress, loneliness, or anxiety.

What to do if you notice these signs? Activate a time-out or self-exclusion right away and contact us via live chat. Our support team will help you take the right steps — without any judgement.

The golden rules of healthy gaming

Responsible gaming does not mean giving up gaming entirely — it means maintaining the right balance. Following these simple rules will keep gaming enjoyable at all times:

1Set a budget before you start betting and stick to it. Be prepared to lose that amount.
2Set a time limit. Decide in advance how long you will play each day.
3Avoid betting while drinking alcohol or feeling emotionally low.
4Do not think of gaming as a way to earn money — it is entertainment.
5Take regular breaks and spend time with family and friends.

The path to getting support

If you have any concerns about gaming, do not struggle alone. We and your loved ones are always here for you.

Live Chat

Talk to our support team in Bengali 24/7 — get immediate assistance.

Email

Share your concerns: [email protected] — we will respond promptly.

Account Protection

Log in to your account to activate self-exclusion or a deposit limit, or let our support team know and we will take care of it on your behalf.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

Only individuals aged 21 or older may open an account and play games at 9p99. Age is verified at registration, and additional identity documents may be requested at any time.

Log in to your account, go to the "Responsible Gaming" section in Account Settings, and set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period.

A time-out is a temporary break — from 24 hours up to 30 days. When the period ends, your account is reactivated automatically. Self-exclusion is long-term — 6 months, 1 year, or permanent. Requests to reactivate an account before the exclusion period ends will not be accepted.

Your account balance is kept safe during self-exclusion. Even without access, your funds are not lost. If you need to make a withdrawal, contact our support team and we will assist you.

If a family member is struggling with a gaming problem, talk to them openly. If needed, contact our support team — we can help arrange self-exclusion or account closure on the user's behalf. Your identity will be kept confidential.

Yes. Once self-exclusion is activated, all promotional communications are stopped automatically. You can also stop marketing communications at any time by informing the support team or through your Account Settings.

The minimum deposit is ৳100 (for all methods) and the minimum withdrawal is ৳1,000. Transact via bKash, Nagad, Rocket, and Upay — withdrawals are typically completed within 5 to 30 minutes.

Start gaming safely — today

Let fun stay fun. Set your limits, take breaks, and seek help whenever you need it.