9p99 Privacy Policy
9p99's fully transparent policy on how your personal information is collected, stored, and used is described in detail here.
1. Introduction
9p99 ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting your personal information.
This privacy policy describes what kind of information we collect while you use the 9p99 website, how that information is used, who it may be shared with, and what your rights are. By registering on or continuing to use this website, you consent to the terms of this privacy policy.
We do not sell your personal information to any third party. Your information is used only for the purposes described in this policy.
2. Information We Collect
While creating an account and using services on 9p99, we may collect the following types of information:
Personal Identity Information
- Full name
- Date of birth (for age verification)
- National ID number or passport number
- Email address
- Current address
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Transaction history
- Deposit and withdrawal records
- Bonus and reward information
- Bank account details (where applicable)
Technical Information
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session information
- Login time and date
Gaming Activity Information
- Game play history
- Bet amounts and results
- Preferred game categories
- Session duration
- Responsible gaming activity information
3. Purpose of Using Information
Collected information is used only for the following legitimate purposes:
- Account creation and verification, and age confirmation (21+ verification)
- Processing deposits and withdrawals, and ensuring transaction security
- Providing customer support and resolving complaints
- Preventing fraud, money laundering, and other illegal activities
- Running responsible gaming programs and identifying problematic gaming
- Providing personalized offers and bonuses (based on your consent)
- Improving service quality and resolving technical issues
- Meeting legal obligations and complying with regulatory authority directives
Promotional Messages
With your consent, we may send promotional emails or notifications. You can stop these messages at any time from your account settings or by contacting the support team.
4. Sharing Information with Third Parties
9p99 never sells your personal information or shares it with third parties for commercial reasons. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies.
Game Providers
A limited amount of activity-related information may be shared with game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, and others to ensure gaming services.
Law Enforcement Agencies
We are legally obligated to provide necessary information in response to any court order, legal requirement, or lawful request from authorities.
Fraud Prevention
Necessary information may be shared with technology partners specializing in account security, fraud detection, and money laundering prevention.
5. Cookies and Tracking Technologies
9p99 uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for login sessions, security verification, and core functionality and cannot be turned off.
Performance Cookies
Analyzes visit patterns to improve website speed and user experience. All data is collected anonymously.
Preference Cookies
Used to remember language, theme, and other personalization preferences, making each of your visits easier.
You can manage cookies through your browser settings. Please note that turning off essential cookies may prevent some features of the website from working properly.
6. Data Protection and Security
9p99 adopts industry-standard security measures to protect your personal and financial information. The key components of our security framework are:
- SSL Encryption: All data transmission between you and our servers is encrypted using SSL (Secure Socket Layer) technology.
- Two-Factor Verification: Two-factor authentication (2FA) is supported to prevent unauthorized access to accounts.
- Secure Servers: All data is stored in secured data centers where regular security audits are conducted.
- Access Control: Under strict internal policies, only authorized staff may access personal information.
- Payment Security: All financial transactions are processed through the security protocols of payment providers.
- Regular Reviews: Our security methods and processes are regularly reviewed and updated.
However, transmitting information over the internet is never completely secure. While we strive to ensure the highest level of protection, we cannot guarantee 100% security. It is also important on your part to use a strong password and keep it confidential.
7. Data Retention Period
We retain your information only for as long as it is necessary or legally required. The retention period depends on the type of information:
- Account Information: Complete information is retained while the account is active. Even after account closure, some information may be kept for a specified period due to legal obligations.
- Financial Records: Transaction information is retained for a set period after account closure in accordance with applicable law.
- Gaming History: Gaming history is retained for the purposes of responsible gaming, dispute resolution, and fraud prevention.
- Communication Records: Records of customer service communications are retained for complaint resolution and quality improvement.
8. Your Rights
Regarding your information at 9p99, you have the following rights:
Right to Access Information
You may request a copy of your personal information held by us at any time. We will provide it within a reasonable time.
Right to Correct Information
If any of your information appears to be incorrect or incomplete, you may request a correction. We will update it as quickly as possible.
Right to Delete Information
In certain circumstances you may request deletion of your personal information. However, if there are legal obligations, it may not be possible to delete all information.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes. This can be done from your account settings or through the support team.
To exercise any of the above rights, contact our support team via live chat or email. We will generally respond to your request within 30 business days.
9. Protection of Minors
9p99 is a platform for those aged 21 and above only. We do not knowingly collect information from minors.
Age verification is mandatory during the registration process. If we learn that someone under the age of 21 is using our services, that account will be closed immediately and the associated information will be deleted.
A request to parents — if your child attempts to access this type of platform, please contact us.
10. Third-Party Services and Liability
9p99 uses the services of game providers, payment processors, and technology partners to operate the platform. These third-party organizations have their own privacy policies and we are not responsible for their practices.
We enter into data processing agreements with our partners to ensure your information is handled securely. For any data-related concerns, contact us directly.
11. Changes to the Privacy Policy
9p99 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you by the following methods:
- By publishing a notice on the main page of the website
- By sending a message to your registered email address
- By updating the "Last Updated" date on this page
If you continue to use the platform after changes are made, you will be considered to have consented to the updated privacy policy. We therefore recommend reviewing this page regularly.
12. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us.
Privacy Contact
24/7 support in Bengali — contact us directly via the live chat on the website.
[email protected]
We generally aim to respond to all requests within business days.