Frequently Asked Questions
9p99 Answers to All Your Questions Right Here
From accounts and bKash/Nagad deposits and withdrawals to cricket betting, bonuses, and security — you will find clear and straightforward answers to all your questions on this page.
9p99 is one of Bangladesh's trusted online casino and sports betting platforms. Every day thousands of players ask us about all kinds of topics — from opening an account to the rules for withdrawing funds. On this FAQ page we have provided detailed answers to more than 20 of the most frequently asked questions, so you can find solutions to any issue on your own. If you still have questions, our 24/7 live chat support is always ready.
Account and Registration
To open an account at 9p99, you need an active mobile number, an email address, and a strong password. The registration process is fully guided in Bengali, so you can create an account in just a few minutes. Make sure to provide accurate details, as they will be needed for verification later.
Registration
Mobile
9p99 is a responsible platform. Only individuals aged 21 or older may create an account and start playing. Proof of age may be requested during account verification. Participation by minors is strictly prohibited.
21+
Responsible Gaming
No, each person may only hold one account. If the same person creates multiple accounts, all of them may be permanently closed and any bonuses or winnings in those accounts may be forfeited. This rule is strictly enforced in the interest of fair play.
Policy
Click the "Forgot password?" option on the login page. A verification code will be sent to the mobile number or email you provided during registration. Enter the code and set a new password. If you run into any trouble, contact our 24/7 live chat support directly.
Login
Support
The KYC process at 9p99 is straightforward. You need to upload a clear photo of your National ID (NID) or passport. Once verification is complete, your account will be fully activated and your withdrawal limit will increase. This step is essential for your security.
Security
KYC
Deposits and Withdrawals
When you deposit with bKash, funds are usually added to your 9p99 account within a few seconds to 1-2 minutes. During peak server times, it may take up to 5 minutes at most. The minimum deposit amount is ৳100.
bKash
Instant
Yes, Nagad is fully supported at 9p99. You can both deposit and withdraw using Nagad. The minimum deposit is ৳100 and the minimum withdrawal is ৳1,000. Withdrawals are typically completed within 5-30 minutes.
Nagad
Withdrawal
After submitting a withdrawal request at 9p99, funds generally arrive in your bKash, Nagad, Rocket, or Upay account within 5-30 minutes. The minimum withdrawal amount is ৳1,000. In rare cases, there may be a slight delay due to the bank or operator.
5-30 Minutes
৳1,000
Yes, both Rocket and Upay are accepted payment methods at 9p99. The minimum deposit is ৳100 for each method. The minimum withdrawal is ৳1,000. There are no extra fees for any method — what you send is what you get.
Rocket
Upay
9p99 does not charge any additional processing fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may apply their standard transaction charges. For the latest fee information, check the relevant service's app or website.
Fees
Transactions
Games and Rules
To bet on a BPL (Bangladesh Premier League) match, go to the cricket betting section on 9p99. Select a match, browse the available markets (match winner, toss, run totals, etc.) and set your stake at your preferred odds. Bets must be confirmed before the match starts.
BPL
Cricket
RTP (Return to Player) is a theoretical percentage indicating how much a game returns to players over the long term. For example, if a game has a higher RTP, there is a greater average chance of getting more back. However, RTP does not guarantee the outcome of any short-term session — every spin is independent and random.
RTP
Slots
Yes, 9p99 is fully mobile-friendly. You can enjoy any game — slots, live casino, fishing, and sports betting — through a browser on both Android and iOS devices. There is no need to download a separate app; the website works seamlessly on mobile.
Mobile
Android
iOS
In the live casino section at 9p99, you can play live blackjack, roulette, baccarat, Sic Bo, and many more table games with real dealers. Top game providers like Evolution Gaming and Ezugi offer tables that are easy to navigate in Bengali.
Live Casino
Baccarat
All slots and casino games at 9p99 are powered by internationally certified software. Random Number Generator (RNG) technology ensures that the outcome of every round is completely fair and unpredictable. There is no possibility of manipulation, and all transactions are secured with SSL encryption.
Fair Play
RNG
Yes, live in-play betting is available on 9p99 during T20 World Cup and ICC tournaments. You can view real-time odds while the match is in progress and place bets after analysing the changing situation after each over. Special markets are open for Bangladesh Tigers matches.
T20
ICC
Live Betting
Bonus & Promotions
New members receive a 120% welcome bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳5,000 gives you an extra ৳6,000 in bonus, bringing your total balance to ৳11,000. The bonus is added automatically once you create an account and make your first deposit.
120% Bonus
৳10,000
The wagering requirement for the welcome bonus is 15x. This means if you receive a ৳6,000 bonus, you must place a total of ৳90,000 in bets before the bonus funds become eligible for withdrawal. This is a relatively low requirement compared to others in the market, which makes 9p99 particularly popular.
15x Wager
Terms & Conditions
9p99's VIP loyalty program has three tiers: Bronze, Silver, and Gold. You can move up automatically through regular play and transactions. Bronze tier offers up to 0.4% weekly cashback, Silver offers 0.8%, and Gold offers 1.2%.
VIP
Cashback
No, bonus funds cannot be withdrawn directly. The wagering requirement must be met first. However, winnings earned using the bonus can be withdrawn after the conditions are fulfilled. Full bonus terms and conditions are always available on 9p99's terms and conditions page.
Terms & Conditions
Withdrawal
Yes, 9p99 offers special promotions during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and major cricket tournaments. Active members are notified of these offers in advance via in-app notifications and email. Check our promotions page regularly for the latest offers.
Eid Offers
Promotions
Security & Responsible Gaming
Yes, 9p99 uses the highest standard of SSL encryption technology. Your name, mobile number, payment details, and gaming history are kept completely confidential. Your information is not shared with any third party. Visit our privacy policy page for more details.
SSL
Privacy
9p99 believes in responsible gaming. If you would like to take a break for a while or control your gaming habits, contact our 24/7 live chat support. We will help you set up a temporary or permanent self-exclusion on your account. This is your right and we will assist you with respect.
Self-Exclusion
Responsible Gaming
Some common signs: placing larger bets to chase losses, hiding your gaming from friends or family, spending money needed for essentials on gaming. If you notice these signs, take a break and visit our responsible gaming page. Our support is always ready to help.
Awareness
Help
Contact our 24/7 live chat as soon as possible and send an email to [email protected]. We will immediately secure your account and investigate the transactions. Change your password and also notify your mobile banking service. Security is our top priority.
Security
Support
9p99's support team provides assistance entirely in Bengali around the clock — seven days a week, twenty-four hours a day. The fastest response is available through live chat. You can also contact us at [email protected] by email and receive a prompt reply. There is no phone or WhatsApp support.
24/7 Support
Bengali
Still have a question?
Our support team is by your side around the clock. Chat with us in Bengali via live chat or send us an email.
Email: [email protected] | Mon–Sun, 24/7